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FAQ

FAQ

 

Q: What is RENELE?

A: RENELE is an online payment solution that allows you to accept customer payment online in a highly secure compliant manner.

 

Q: What does RENELE do?

A: RENELE has two elements namely an Internet merchant account, which manages the authorization and transfer of funds between your customer’s credit card and your bank account, and a payment gateway, which ensures that credit card data is transmitted securely from your website to your Internet merchant account and card providers. When a customer proceeds to checkout, RENELE securely transmits the details of the request between your website, the banks and the card providers involved. Usually, in just a few seconds, you and the customer get confirmation of the result of the purchase.

 

Q: Why do I need RENELE for my eCommerce business?

A: RENELE gives your customers more payment choices (BCAcard, BCA KlikPay, JCB, Mandiri ClickPay, MasterCard, and Visa), and it allows them to make a purchase online straight away, which can help you convert more sales. Your customer’s credit card and personal details are transmitted securely and your business doesn’t have direct access to full credit numbers, giving customers peace of mind and reducing business risk for you.

 

Q: How does RENELE differ to a payment option like PayPal?

A: PayPal is a third-party payment processor, so it acts as a middleman between a customer and you. Customers are directed to the payment processor’s site to complete a transaction and the fees charged are generally higher. Customers are normally charged in USD. You are normally received in USD that needs to be converted in IDR. These add transaction cost that both you and your customers do not realize in first place. With Renele, customers have the option to pay you directly and secure online.

 

Q: Who requires eCommerce business to have RENELE?

A: Businesses that accept credit card payment online must comply with a compulsory transaction security standard called the Payment Card Industry Data Security Standard (PCI DSS). This is a standard developed by the companies that provide debit and credit cards to customers, such as MasterCard and Visa. The PCI DSS guides businesses on how to ensure that customer details and credit card are transmitted, processed and stored securely. RENELE can help you ensure your business is handling credit card details in a safe and compliant manner.

 

Q: How quickly are transactions processed?

A: Payments are processed in real time, typically within a few seconds. The settlement of funds happens within a few days, depending on agreement terms.

 

Q: What is an Internet merchant account and why do I need one?

A: An Internet merchant account is separate to your standard business bank account and it’s compulsory if you want to accept payment online. The Internet merchant account manages the authorization and transfer of funds between your customer’s card and between your business bank account. The funds that are processed by the Internet merchant account are deposited into your bank account.

 

Q: How does RENELE integrate with shopping carts?

A: You or your website developer can use a simple integration guide to combine your preferred shopping cart platform with RENELE. It integrates with all of the most popular e-commerce shopping carts.

 

Q: Will customers stay on my website or be sent to a different site to make their transaction?

A: This depends on whether you choose to have a hosted payment page or host the payments on your own website. In most cases, businesses choose a hosted payment page that they can customise to have the same look and feel as their website, as this reduces your PCI DSS compliance requirements. While customers are in the secure payment gateway environment making a purchase or payment, a padlock is displayed and the site has an https address to reassure customers that the transaction is secure.

 

Q: What does RENELE cost?

A: You’ll pay just 2 to 3 per cent on each JCB, MasterCard, and Visa credit card transaction, which is deducted when the payment is processed. This means that the net amount in your bank account is all yours. There are no set-up fees and no monthly or annual bills, and you only pay when you make a sale.

 

Q: I already have an Internet merchant account – what now?

A: If you already have an Internet merchant account and don’t want to change providers, we can supply just the second element you’re missing: the payment gateway. A payment gateway ensures that data is transferred securely between your website, the banks and the card providers, so it’s also compulsory for eCommerce businesses.

 

Q: What are the costs of a payment gateway alone?

A: Payment gateway costs depend on how many transactions your business processes each month. With RENELE payment gateway, you can pay as you go if you have a small number of transactions (we recommend this if you have fewer than 50 a month), pre-pay and save if you process up to 1,000 transactions a month, or select a high-volume discount plan if you process over 1,000 transactions a month.

 

Q: Where can I find more information on how to take my business online?

A: For more information on how to take your business online, contact us on +62 21 37530629 and we’ll help you get online.

How RENELE Works

 

A payment gateway is a service that sends credit card information from a website to the credit card payment networks for processing,and returns transaction details and responses from the payment networks back to the website.

Depending on which of our payment gateway options you choose, credit card information is sent either from a checkout page hosted by RENELE, or from a checkout page hosted on your own website

Enjoy Your Competitive Advantage Now with RENELE

If you are looking at expanding your business on the Internet and wish to reach out to as many customers as possible, RENELE is the right solution for you.

 

One Gateway for Various Payments

RENELE is a payment gateway solution that enables you to accept customer payment from credit cards, debit cards and Internet banking, all under one roof.

 

Savings on Infrastructure

You do not have to invest in infrastructure, security and IT for a payment gateway of your won, to accept payments on your website.

 

Payment Alerts

You receive alerts via email for every transaction conducted on your website.

 

Overnight Integration

The integration is an uncomplicated process that can even be completed within one single day.

Simply invented.

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Which payment methods does RENELE integrate with?

BCAcard, BCA KlikPay, JCB, Mandiri ClickPay, MasterCards, and Visa

 


 

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